Refund policy

Refund policy

All sales are final. Our coats ship directly from our supplier, so we don't accept returns or exchanges for change of mind, wrong size ordered, or items no longer wanted. Please check the size chart and measure your pet before ordering.

Damaged, defective, or wrong items: Email snugpup11@gmail.com within 48 hours of delivery with your order number, clear photos of the item and the problem, and a photo of the shipping label. Once approved, we'll send a free replacement or refund you to your original payment method. Claims sent after 48 hours, or without photos, will not be accepted.

Lost packages: If tracking shows your order as delivered, we are not responsible for packages lost or stolen after delivery. If your order hasn't arrived within 30 days of shipping, contact us and we'll reship it or refund you.

Cancellations: Orders can be cancelled within 12 hours of purchase if they haven't shipped.

This policy does not limit your rights under applicable consumer protection laws.